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Delivery FAQ's



Delivery Times

Syn-Tec Sports Nutrition prides itself on Reliable Fast Secure Delivery; orders are processed and dispatched the same day. To help assist us speed your delivery pay by debit card or credit card. (Direct deposit and other payments may take longer)


Delivery Information

Syn-Tec Sports Nutrition uses a combination of Couriers Please, Toll Priority Couriers, Australia Post Couriers and Registered Australia Post for deliveries within Australia. It is recommended to provide a work address for delivery if no one is home during business hours. Please be sure to include the business name in the address information if you are sending to a work address.

If you are not at the specified delivery address to receive the parcel, a card will be left advising you that delivery was attempted. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived please use our online tracking system located below to assist in the location of your order.

Please Note - All orders must be signed for by signature of addressee or responsible person. (Unless authority to leave unsigned has been provided or delivered to a PO Box or Locked Bag)


Estimated Delivery Times

ALL AUSTRALIAN CENTRAL CITIES & CENTRAL TOWNS:
In most cases you will receive your parcel the SAME day or the next business day, depending on the time you order. Orders must be made before 2pm to ensure next day delivery.

REMOTE AREAS & COUNTRY TOWNS:
In remote areas please allow up to two business days for delivery, although in most cases your parcel will arrive the next business day.

ORDERS TO PO BOX'S OR LOCKED BAGS: Will result in longer delivery times.

TRACKING PARCELS: All orders are conveniently trackable – either call us on +61 (07) 5576 1777 or send an email to our delivery team at security@synteconline.com.au - please quote your Full Name and we will follow it up for you.

QUESTIONS ? We trust we have covered all your delivery concerns, if we have not please email us at contact@synteconline.com.au or call +61 (07) 5576 1777


Ordering and Delivery (additional information)

After placing an order with Syn-Tec Sports Nutrition the following process takes place during our business hours (10am to 6pm - Monday to Friday). .

1. You will instantly receive an initial confirmation email that your order has been received and is being packed.

2. If goods are shipped via "Couriers Please" Courier Company you will receive an email with your tracking number which can be used to track your parcel. You can log onto www.couriersplease.com.au to track the progress of your parcel. If you don't receive a Couriers Please Tracking Number, then your parcel was chosen to be sent via Australia Post or Toll Priority Couriers. (We will choose which of these options is Faster and more Secure to your location) If you have any problems or need assistance please call us on +61 (07) 5576 1777 and we will help..

3. All deliveries must be to an address where someone is available to sign for the package; this is for your insurance of the product. If no one is available to sign the package a Courier Company or Australia Post will leave a calling card for you to phone and organise an alternate address or delivery time. Express post deliveries will be taken to the nearest Australia Post depot if no one is available to receive delivery and a card will be left advising the package is collectable from that depot.

6. Should you wish for deliveries to be left without signature (i.e. front door or mailbox etc) you must give us authority to leave your order at the shipping address you provide. (You can notify us of this in the comment box section within the checking out process) Please note that if you do this Syn-Tec Sports Nutrition bares no responsibility for any lost packages.

7. Should something go wrong with your delivery such as incorrect goods sent, damage of product during transport etc, we are more than happy to replace your product at no additional cost to you the customer. We do however require any claim to be made within 48 hours of receiving your goods and if you are claiming something is wrong with the composition of the product, we will need to have the product returned to us at your expense for testing. If the product is considered to be faulty in any way you the customer will be reimbursed for the shipping cost plus you will be sent a replacement of the same product. If nothing is determined to be wrong in any way with the product you will have the option of having the product shipped back to you (at your expense) or we can destroy the product. No refunds or exchanges will be given on any product that has been opened or tampered with that is deemed not faulty (ie if you simply change your mind about the product).

9. Should you claim that a parcel has not arrived we must be notified within 10 days of it being due to arrive at your door. A proof of delivery investigation will be ordered by us with the Courier Company or Australian Post to determine where the parcel has been sent and who signed for it. If after this investigation it has been determined that the courier or Australia Post is at fault a full refund or replacement order will be given to you. If it is deemed the responsibility of you the customer (eg: a signature obtained by a family member or work colleague) then responsibility remains with you the customer to recover the parcel as Syn-Tec Sports Nutrition has fulfilled its obligation to you the customer. If you contact us 14 days or more after the parcel has been shipped from Syn-Tec Sports Nutrition, the customer must accept that the burden of responsibility falls upon them to recover the parcel. While Syn-Tec Sports Nutrition will help the customer to locate the parcel, it is ultimately the customer who is responsible.


Thank you for shopping with Syn-Tec Sports Nutrition


Note: This online store is for Australian residence only. This online store "DOES NOT" ship overseas. If you proceed to place an order through our site from another country other than Australia we will have to charge you the same processing fee that we are charged per transaction. We clearly state throughout many sections of this site that this is an Australian only online store. If you wish to make an international order please email us at: contact@synteconline.com.au
Delivery FAQ's

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